[stamford]

Make sure this is not logged as a claim and affects your history. It has been known that a telephone call to enquire about something has been logged as a claim and this can have a knock-on effect if changing insurers as you think you have not claimed and the new insurers see this as withholding information etc.

Still push this along with the ombudsman as this level of practice must be stopped. BTW Admiral are nothing but sharks, have had my fingers burned by them, nice when all's going smooth but when things need actioning they are a bunch of morons.