We had a nightmare, caused in part by a joint venture between City Link and a parcel-locker company called InPost - they basically didn't collect items from our local locker from anywhere between 4 days to 2 weeks. That caused a few issues!
Added to this a few personal issues to do with my home (not anyone's problem but my own, I acknowledge) and things did get a bit sub-optimal for a while - but we're thoroughly on top of things these days.
A good UK Mail contract, Royal Mail for all smaller deliveries and 95% of orders sent the same day - plus a lot of decent IT kit, a dedicated office facility and time spent dealing with forums etc - has meant in the last year or so, things have been peachy.
We're also now an XPart distributor of official MG Rover parts, which says a lot for our credibility these days.
Anyone is welcome to PM me on here or email
sales@dmgrs.co.uk with any questions or queries - we'll usually respond nice and quickly.