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I've had a few dealings with George before and only had one issue. I won a bumper from him off eBay and it arrived with damage. To be fair he refunded the cost of the bumper the next day. He also fixed my car when I had a broken strut. I had been to 3 garages before and none of them could fix it/get the correct part.
He is a nice chap to talk to face to face and is very knowledgable on all things MGR. Like others have said, he knows what he is doing, but perhaps takes too much on at a time, hence the delays.
Personally I can't fault his service but obviously there is some issues here.
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