No posts for an hour, hopefully the nice man effected a repair.
When I worked for the local VW garage I got sent out to help a customer who'd just bought a used Golf cab because the ignition barrel had stuck - a quick tug the wrong way on the wheel released the steering lock!
Another time it was a woman having problems with her locking fuel cap, she was turning the key the wrong way.
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Former custodian of the legend that was FE54 - RIP
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