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Old 06-08-13, 05:16 PM   #21
R8NMG
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Just got home and just to re-confirm this site still doesn't work via Sky broadband. That is the same with britcars website.

Quote:
Originally Posted by ZS View Post
In order to diagnose this further, and hopefully be able to track who is responsible, is anyone who has a sky broadband connection willing to do a few diagnostic checks for me? You don't have to be technical I will guide you through everything
What do you need doing, I don't have anybody to work around?
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Old 06-08-13, 06:07 PM   #22
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I need the following:

1. What version of windows do you use?

2. What is your IP address? (www.whatismyip.com will tell you)

3. What is the output from running "tracert www.themgzs.co.uk" in a command prompt?

If you need step by step guide to any of them let me know
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Old 06-08-13, 06:25 PM   #23
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I just got an invalid page message the first time I tried the site... but I'm running through a Dutch server
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Old 06-08-13, 06:28 PM   #24
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1. Windows 7
2. See PM
3. If I have done it correctly, it says 'Unable to resolve target name www.themgzs.co.uk
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Old 06-08-13, 06:38 PM   #25
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Right. I have it confirmed that Sky have some Major DNS issues, but seem to be telling their front desk not to admit to them.

You can fix the issues by changing your DNS servers to 8.8.8.8 and 8.8.4.4 (Google's DNS Servers) which are actually faster anyway...

If you want step by step instructions on how to do this (cos it is sounds rather technical, even though its not that bad) then PM me or FaceBook me and I will provide the details you need.

It is safe to leave the Google DNS servers in afterwards should you want to, I do this frequently on other PC's
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Old 06-08-13, 07:56 PM   #26
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thought it was me, Big Thanks to Sam.

I went to Sky and after running up and down stairs to turn the router off/on, computer off/on said they didnt have any problems.

Sam is very good, I can just about turn the computer on or off, but he got it running again.
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Old 06-08-13, 08:17 PM   #27
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Changed the DNS servers and bam, working again. Cheers Sam, complaint made to Sky.
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Old 06-08-13, 08:40 PM   #28
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3-2-1 and I'm back in the room!

Thanks a million Sam....now to sort the mobile wifi out!!
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Old 06-08-13, 09:02 PM   #29
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I'm on sky and had problems until I applied DNS. Complaint also made to sky
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Old 08-08-13, 08:24 PM   #30
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It's working again! First night it has done since page 1.
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