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Old 25-08-12, 12:09 PM   #11
Ritchy
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no not a master tech lol, MG was before my time there but still dabble in them, still got a lot of MG/rover techs in there though
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Old 25-08-12, 12:31 PM   #12
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Sure your an amazing mechanic mate, but i had one of the worst experiences of my life with your service Dept/Manager. Put my 180 in because a coil went. i knew what it was bacause i had 2 go before. Got a call after 2 days to say the coils were all fine and my bill was currently at £200 for investigation time. I was then told they wanted another £150 to do a conpression test. At this point i was getting angry as the bill was at £350 and the car was still missing.

I eventually lost the plot Complained to your head office about the service manager and took the car to a small indipandant named Gary at the end of South Street.

Within 3 hours i got the call to say car was fixed. Number 2 coil was knackered the bill was £40 and i could come and get the car.

Glad it got fixed but gutted at the treatment i recieved.
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Old 25-08-12, 12:36 PM   #13
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gutted mate, it is the problem with a big place like mine, theres 40 techs between two workshops, too many people place ends up with a bad rep, same with audi hear bad stories ect but its not like every tech is bad.

if you want any hand with taking interior out be happy to do so f.o.c. up mine, not a hard car to take to bits show you how to do it
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Old 25-08-12, 08:25 PM   #14
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Really appreciate that Ritchy. I know exactly what you mean, my place is exactly the same, You would think being the second biggest Audi dealer in the uk the customer service would be amazing but that couldnt be further from the truth. The amount of customer complaints i deal with on a daily basis is absolutly ridiculous. And the problem i have is that 9 times out of 10 the customer is right.

You really cant beat an old school independant mechanic if like me you have no mechanical talent what so ever.
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Old 25-08-12, 08:37 PM   #15
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lass from reception gina went to work there, dunno if she is still there,

but aye, any stuff you wanted fitted or removed interior wise can sort you out buddy, can have the full lot out in about half an hour
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Old 25-08-12, 08:48 PM   #16
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Believe it or not mate she's now a salesman with us. Shes been doing it about a year now. Nice girl but a bit of a head case.
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Old 25-08-12, 09:36 PM   #17
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so shes had a sexchange?:P anno she was at ours too, did a julie thompson work at your work too?
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Old 25-08-12, 10:31 PM   #18
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Not heard of her mate, and ive been there 7 years. Was head valeter for 5 yrs and moved to service 2yrs ago.
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