Moral Dilema

BUCKYDEVIL · 25-06-13, 04:16 PM

A friend of mine

ordered an expensive item from company online
item turned up but wrong style -Still V nice though-
Company was contacted & they sent out the correct style with the old one to be posted 2nd class back to the company when convenient.
So should my friend return the item as company was good enough & quick to admit fault
or
should my friend be tempted to keep both items ??
As he paid by switch would they be able to take the cost of the 2nd item from his bank ??
what would you do if it was you(r) friend ?

Steven11 · 25-06-13, 04:46 PM

They didnt mess him about so he shouldnt mess them about.

SEND IT BACK

Cally180 · 25-06-13, 04:49 PM

if he plans on using them again send it back, if not, then its the gamble you take.. dont think they can re-charge you as that transaction has been completed.

POMPSKI · 25-06-13, 04:49 PM

Why would anyone consider keeping it?

Dont you hate it when companies rip you off? Id advise my 'mate' to not sink to their level, especially if they have treated him well.

No moral dilema here....

Steven11 · 25-06-13, 04:52 PM

Quote:

Originally Posted by POMPSKI

Why would anyone consider keeping it?

Dont you hate it when companies rip you off? Id advise my 'mate' to not sink to their level, especially if they have treated him well.

No moral dilema here....

Exactly

petet16 · 25-06-13, 05:22 PM

Send it back, why would your "mate" do any other

talkingcars · 25-06-13, 05:30 PM

Often firms don't ask for the wrong item back, in this instance they have so you(r friend) ought to.

stamford · 25-06-13, 06:07 PM

Where's the moral dilemma? Send it back as they have requested it plus they did not have to send a replacement so soon as most would wait for the other one to return before sending out a second item.

tcb 180 · 25-06-13, 06:11 PM

Firstly it's not your mate it must be you! Secondly do the decent thing and send it back. No doubt you would be committing a criminal offence.

Craig-ZS180 · 25-06-13, 06:40 PM

I agree, no dilemma at all as the company righted their wrong the original should be sent back with no quibble whatsoever.
If was the other way round how would you(r) mate feel about it then.
Just need to do the right thing and send it back